Jobs

The Omni Group is a successful and talented team working to increase the productivity and joy of our customers throughout the world with our suite of products for Macs, iPhones, and iPads.

We are a long-lived company with a startup work ethic, staffed with a unique selection of talented, driven, and friendly people. Please send your résumé to resumes@omnigroup.com using a format you are sure we’ll be able to read, and we will send you an automatic acknowledgment so you can be sure we received it. Unless otherwise stated, all positions are for full-time employment in our lovely Seattle office. Check the specific job postings to see if the hiring manager has any additional submission requirements.

What kind of applicants are we seeking?

You must be the sort of person who can see the glamor in any project if it helps Omni to succeed! We are looking for someone who is smart, but not conceited. If you think you know all the answers, we’re not interested. If you think you know some of the questions, send us a résumé. We don’t put up with big individual egos, although we fully admit to having a big collective ego. You must be a team player. You must, must, must be self-motivating. We don’t discriminate based on anything that would upset you, like race, age, sex, religion, sexual orientation, or gender identity. We won’t hire anyone who’s on the planet without a visa, though.

Current Openings

Phone Support Human

The Omni Group is growing our band of Support Humans (also known as our Tech Support team). Our search is for coworkers who are great at cheerfully helping customers with our macOS and iOS products on the phone, as well as via email, Twitter, and on our forums. Support Humans work together as a team and with customers to answer questions, solve problems, and (whenever possible) have surprisingly pleasant conversations about software.

We look for hires with positivity, great phone skills, and who are good at thinking through problems on a computer they can’t actually see. We don’t rely on binders of troubleshooting scripts; your imagination will be one of your most important tools.

Job Activities

When customers call with questions about our Mac & iOS apps, you’re their first contact. Know the answer? Great! If not, gather information and we’ll help you find it. (You should enjoy learning about technology; even if you know a lot, you’re going to learn more here.)

When it comes to inventing great software, we believe being friendly is at least as important as being smart. If you need help with a problem, you’ll have plenty of people to ask - and they’ll be happy to talk about it. When we disagree, we do it respectfully. No one furthers themselves by tearing you down.

Compensation and Benefits

Our amazing customers love our apps and push them to their limits. If earning gratitude by helping them brings you happiness, you’ll enjoy this job. We depend on Support Humans when crafting our products; they speak for and represent our customers’ needs.

We offer a base salary in the mid-$40k/year range, a 401k with matching, incredible insurance for you and your family, and the potential for profit sharing. We are an equal opportunity employer. We know our industry has a diversity problem; we’re trying to be part of the solution.

We also offer lots of other great benefits, which you can read about elsewhere on this website.

How to Get This Job

To be considered for this job, the following things must be true:

  • You live in the Seattle area and are able to work in our Seattle office, a little bit north of downtown. We’re not looking for remote employees or to relocate anyone. Apologies in advance, but no exceptions.
  • You are empathetic, patient, and have a positive attitude, even when helping a customer who is having a very bad day.
  • You have strong problem-solving, communication, and customer service skills. You can think your way through problems and enjoy helping our customers solve them. (Even if the problems aren’t well-defined, even if the usual solutions aren’t working, and even if it’s the fifth person you’ve helped solve that problem today.)
  • You can speak up, ask questions, and absorb technical information. You’ll be well supported while learning about our applications, but asking for help when you need it is important.
  • We work collaboratively, meaning a lot of face-to-face conversations. You should be comfortable approaching and being approached by your coworkers with questions and with participating in discussions.
  • You are comfortable using and solving problems on computers, mobile devices, and the apps that run on them. If you’re the person that your relatives come to for advice on their Apple Store purchases, that’s a good sign.
  • If you’re not an animal person, please be able to tolerate them in the workplace. Employees’ dogs are at the office daily.

Special Bonus Round Extras

The following things aren’t requirements, but would be nice to mention if they apply to you:

  • Experience with macOS and/or iOS.
  • Previous phone-based tech support work, general phone-based customer service experience, or in-person tech support experience.
  • The ability to comfortably use Terminal.app and/or hand-edit XML, HTML, or JavaScript.
  • We want to know if you read or speak non-English languages.
  • Do you have experience with our products? If not, go to our website and read about them. Do they seem interesting to you? If you have access to a Mac, download the free trials and try them out.

To apply, send email to resumes@omnigroup.com; include the exact phrase “Phone Support Human” in the subject line. Include a copy of your résumé in text, HTML, RTF or PDF form.

Please note: if you submit a Word document, you will not be considered for the position. No phone calls or visits to the office, please.

Every applicant that sends a resume before May 15th will receive a set of sample support questions to work on; applicants will have until May 22nd to submit responses. Those answers are by far the most important factor we’ll use when selecting applicants to invite in for interviews.

Our goal with this hire is to find coworkers that will impress our customers by solving problems better and faster than they expect, that will suggest ways to improve our products so a problem that occurred today is solved tomorrow, and who we’ll enjoy working alongside in this important, meaningful, and deeply silly industry we’ve chosen to devote our careers to.

What’s Omni Like?

The Omni Group is a rewarding but nontraditional place to work, and our compensation packages reflect that. We offer the usual range of traditional benefits to employees:

  • Competitive salaries, based on experience.
  • Bonuses, based on our revenues and profitability for the year.
  • Stock options. (Note that we are not aiming to become publicly traded.)
  • 401(k), with some company matching, again depending on our revenues and profitability for the year.
  • Full health coverage.
  • Vision and dental coverage.

But when we founded this business we knew that we were going to spend a ton of time here, so basic survival dictated that it should be fun as well as easy to work in. To those ends, we also have some less traditional benefits:

  • Omni has a professional chef and assistants with the power of a restaurant-grade kitchen at their disposal. Dinner is at five o’clock every weeknight; your SO and kids are welcome, too. If you find eating at the office to be impractical, feel free to pack some food up to take home with you.
  • Personal hardware purchase budget. Omni provides everything you need to get your job done in the office, but if you need an extra 30” display at home we can help with that too.
  • Professional development budget, which covers conferences, training, or materials that you can convince us will help further your work-related skills.
  • Corporate matching of personal contributions to 501(c) non-profits, up to a limit.
  • A theater, and other media amenities. Miss a WWDC session? Watch it on our hugenormous projector. Fail to watch indie movies when they first came out? Check them out from our movie library!
  • A whole mess of console video game systems, both current and old-school. There is a dedicated A/V system for the games, so someone can watch Game of Thrones while others play Rock Band. And of course, we have a large suite of board games, D&D goodies, pinball, and other classic paraphernalia.
  • On-site massages.

But, don’t get the impression we just goof around: it takes a lot of hard work to make our products a joy for our customers. Doing what we do, and doing it the way we choose to, is not easy. Luckily, we all love doing what we do, and we hope you will too.

Omni is located in rainy Seattle, possibly the most beautiful city in North America. The air here is still clean, the people still friendly, local brands are still more popular than national brands, and music festivals still feel like they are for the people.