Mac App Store or Omni’s online store? Your choice!
by Ken Case on January 6, 2011
I'm very pleased to announce that all of our paid apps are now available through Apple's new Mac App Store! The Mac App Store is the most convenient way to buy our software, letting you purchase, download, and install our apps with just one step, and easily update our apps at the same time as you update other apps you've purchased from the the store.
But to be clear, the Mac App Store is not the only way to buy our software: we'll continue to offer direct sales and updates through our own website as well. Through our website, we can offer much more flexible terms and options: trial and beta downloads, upgrade pricing, and discounts for volume, bundle, and educational purchases.
No matter which way you buy our software, you'll be getting the same product: all of our Mac App Store apps are exactly the same as the apps we sell through our website (except for a few minor changes made to work with the store). We'll also keep future updates to our apps in sync—apps you've purchased directly through us will continue to update themselves as they always have, while App Store updates will appear on the App Store (after a slight delay due to the App Store's review process). And either way, you'll have the same great support from our team here at Omni.
A few quick questions that I know a few people are wondering about (because I've already been asked!):
"Why doesn't the App Store recognize that I've already purchased an Omni app?"
The Mac App Store only supports software which you've purchased directly from it. That's even true of Apple's software, as I found out this morning while testing Keynote. And unfortunately, there's no way for us to tell the Mac App Store that someone has already purchased one of our apps. (Though really, that wouldn't be fair to Apple since they wouldn't get their 30% of the purchase price to help support the store's infrastructure.)
There's been a bit of confusion over this point, since the App Store does notice when the exact same version of the exact same app is already installed: it displays "Installed" instead of a price tag. But that doesn't mean it will update that software: as soon as the version number changes (on either side), it reverts to showing you a price tag for that app instead.
"If I'm purchasing from the Australian Mac App Store, why are your prices so much higher than they are through your own website?"
On our website, we sell all our products in our local currency—and since we live in Seattle, that currency happens to be US dollars.
For the Mac App Store, we don't set prices directly; we choose a price tier which Apple uses to choose a price for each region. We've chosen the price tier which is closest to our own online store pricing (just a few cents different in our local currency), but exchange rates fluctuate and this week you might happen to get a better deal buying directly from us than you do when purchasing locally. Please feel free to take advantage of that if you wish!
"Where do I find your apps on the Mac App Store?"
"Does your 30-day money-back guarantee apply to Mac App Store purchases?"
Absolutely! But please remember that the 30-day guarantee is not intended to take the place of a trial period: we pay 30% of our App Store sales to Apple whether or not we refund a purchase. If you'd like to try one of our Mac apps, we have two-week trial downloads available on each of our product pages. (If you need more time than two weeks, please contact email@example.com for an extended trial license.)
As always, if you have a question I didn't answer (or any other feedback you'd like to share), please let me know! Either leave a comment here, or send me a message on twitter (where you'll find me at @kcase).