The Omni Show: April Ramm, Support Human

by Brent Simmons on November 6, 2019

In the latest episode, April Ramm joins the show to talk about how she triages support email to make sure people who need urgent help are helped as quickly as possible.

We also talk about doing phone support and how rewarding it can be — and then we talk about how she makes jewelry. Check out the show notes for pictures of a couple of beautiful pieces she’s made.

Enjoy!

The Omni Show: Christopher Harrington, OmniGraffle User

by Brent Simmons on October 23, 2019

In the latest episode of The Omni Show, we talk with Christopher Harrington, Director of Creative Strategy at Gartner — and a long-time OmniGraffle user and advocate. One of the secrets of OmniGraffle’s appeal to Christopher is that it’s open-ended: he can solve all kinds of different problems with it.

Christopher, aka octothorpe, is also passionate about user experience, Prince, and otters — not necessarily in that order — and we talk about all three.

Enjoy! But, before you do, please note the content warning below.

Content warning: In the course of talking about user experience, Christopher discusses the user experience of his partner Bill as he undergoes treatment for cancer. The user experience is presented as exemplary, as the kind of thing designers can set up when they care about users. Nevertheless, we realize this may be a topic that some people would rather not hear about. If that’s you, please skip this episode, or stop listening when we switch to that topic.

OmniFocus for the Web Adds New Internationalization Settings

by Brent Simmons on October 18, 2019

We just updated OmniFocus for the Web — the browser-based companion to OmniFocus for Mac and iOS — with a set of new commonly-requested user preferences.

The app does detect your locale and set reasonable defaults, but there are times when that’s not actually what a given person might want. This situation can happen when, for instance, you aren’t permitted to change the system settings on a work computer — but your own preferences for language and so on are different from the computer’s settings.

So we’ve added the ability to set your language, date format, start-of-the-week day, and time format.

It’s as simple as this:

Screenshot showing popup buttons for language, date format, start of week, and time format.

To get there, just open the OmniFocus menu (click the checkbox in the very upper-left corner), then choose Preferences.

We don’t expect most people will need to use this feature — the detected defaults will be spot-on — but the people who need it really need it. Their productivity will be dramatically helped by not having to mentally translate times and dates, and maybe even the language itself, into something that works better for them.

In addition, we’ve added the ability to set the language on the login screen, and we’ve made UI improvements and fixed a number of localization bugs.

Read all about it in the latest change notes!

OmniPlan 3.13.1 for Mac Now Available — Better Compatibility with Catalina

by Brent Simmons on October 16, 2019

OmniPlan 3.13.1 for Mac adds a new “Plug-Ins” window, accessed from the Automation menu, for managing Omni Automation plug-ins.

It also includes a number of bug fixes that make it a better citizen on macOS 10.15 Catalina. It fixes a crash that could happen on exporting Reports; fixes a hang that could happen when subscribing to a web calendar with a never-ending event; deals with a system change that could cause corrupted change log files; and it removes some code, otherwise unused, that triggers a not-needed notification alert.

Read the release notes for all the awesome details. Happy planning!

OmniGraffle with iOS 13 Features Now Available

by Brent Simmons on October 15, 2019

OmniGraffle 3.11 for iOS isn’t just compatible with iOS 13 — it’s ready. Ready to boost your productivity with great new features.

The big ones in this new release of OmniGraffle are:

  • Native Dark Mode: when you switch the system to Dark Mode, OmniGraffle will appear in Dark Mode. (Note that this doesn’t, and shouldn’t, affect your document styles.)
  • Multiple windows: on iPad you can open more than one project window at a time.
  • Context Menus: you can quickly perform common actions via 3D Touch or a touch-and-hold gesture.
  • Standard document browser: by switching to Apple’s standard document browser, OmniGraffle gives you more flexibility with where you store your documents and how they sync.

Other changes include a new preference to control alignment behavior, support for three-finger system gestures, refreshed diagramming templates, and more. Read the release notes for the full scoop!

Note to OmniPresence users: you can continue to use OmniPresence to sync your documents, but you may want to read this support article about OmniPresence workflow changes.

PS Here’s a lovely screenshot of OmniGraffle running in Dark Mode with two documents open:

Screenshot of OmniGraffle running in Dark Mode with two documents open.