If an Omni app becomes unresponsive (“hangs”, “spins”, or “beachballs”), a sample of the app process will help us figure out why. To take a sample, open Activity Monitor (an application in your /Applications/Utilities/ folder) and double-click the unresponsive app’s name in the list of processes.
In the new window that opens, click the Sample button. When Activity Monitor finishes sampling, click Save… to save the result as a text file. Attach this file to a message to our support team describing what you did directly before the app locked up, and we’ll do the rest! If you get stuck at any point, don’t forget that you can reach us by phone at +1 800-315-6664 between 10am and 5pm PST/PDT (GMT-8/GMT-7).