Guidelines for good bug reporting
Useful information to include:
The version of Mac OS X that you are running, as well as any updates that have been applied (such as Security or Java updates).
The version of the application that you are using if you did not use 'Send Feedback' to generate your message. This can be found by choosing 'About ' from the Application menu.
A good description of the problem you are seeing – what happens versus what you'd expect to have happen or what happened in previous version of the software.
Make note of any third-party 'haxies' that you have installed. Some examples are Fruit Menu and Window Shade X, or contextual menu enhancements such as those provided with applications like FileXaminer and Xray.
When describing cosmetic issues or anything else visual it can help if you include a screenshot that shows what you are seeing. You can use command-shift-3 to take a screenshot, the image should appear on your desktop (look for a file whose name starts with "Picture"). If you attach it to the email you send us, it'll be very helpful. Thanks very much!