When an app on your Mac is behaving an an unexpected way, our Support Humans may ask you to send along a Console Log. The log can tell us exactly what is going on behind the scenes and help us resolve the issue.
The Console Application is located in your /Applications/Utilities/ folder. It should open to “All Messages”, showing the log entries for everything that’s happened recently on your Mac.
You can save the log by choosing File > Save a Copy As… (If a specific operation is giving you trouble, make sure to try that operation directly before saving).
Attach the saved console log to a message to Omni Support that includes an overview of the problem you’re having. We’ll do the rest! If you get stuck at any point, don’t forget that you can reach us by phone at +1 800-315-6664 between 10am and 5pm PST/PDT (GMT-8/GMT-7).