This page is a good first stop if you have questions about our products, but if you need more help than the website provides, please don't hesitate to contact us. We're available by email and by phone, and we'll answer as quickly as we can. (That usually means within 1 business day.) Scroll down for more information on how to get in touch.

Each of these applications has its own support area with its own FAQ and other helpful information. Visit the appropriate page by choosing from the navigation bar above.

For assistance with OmniFocus for iPhone and iPod touch, please visit the OmniFocus support page. The OmniFocus for iPhone product page also has an introductory video and other information to help you get started.

OmniDiskSweeper is provided as freeware and as such support for this product is provided on an as-we-can basis. Please send email to OmniDiskSweeper Support.

OmniDictionary is provided as freeware and as such support for this product is provided on an as-we-can basis. For questions, comments, or feature requests regarding OmniDictionary please send email to OmniDictionary Support.

In addition to our official support channels, we have forums set up where users can talk to us and each other. The forums are available at http://forums.omnigroup.com/; a search there can sometimes turn up an answer or useful information. If you can't find your answer there, email the support ninjas and they can help. We browse the forums as we're able, but if you need a guaranteed response, email is the way to go.

• How do I contact The Omni Group for support?
• Does The Omni Group offer educational pricing?
• I purchased an application from The Omni Group at retail. How do I register the application with you?
• I have a question about The Omni Group's online store or the purchasing process; how do I get it answered?
• I sent in a question/bug report/feature request via email. How soon can I expect to get a response?
• The license code I received isn't working! What do I do?
• I have lost the license code for my application. How can I find out what it was?
• Does The Omni Group work with resellers?

How do I contact The Omni Group for support?

Boy, have you come to the right place! This page contains lot of information about the various options available to you. For most of our applications, detailed information is available on the support pages specific to each product. You can use the navigation bar at the top of this page to visit the appropriate section.

If you'd like to contact us please use the Send Feedback menu item under the Help menu of all of our applications or visit the appropriate support section for the email address to use. (If you're still not sure, just send to support@omnigroup.com.) You can also get phone support by dialing 206-523-4152 and choosing the Support option when the nice robo-person asks what extension you'd like. (You can also press "0" if you'd prefer to bypass SkyNet and speak to a soul-bearing entity.)

Last Updated on January 21, 2009

Does The Omni Group offer educational pricing?

Yes! We offer discounts to the staff, faculty, and students of accredited educational organizations. Visit our Educational Store to make a purchase or for current pricing information. We are unable to offer discounted pricing to other non-profit groups at this time.

Last Updated on February 10, 2009

I purchased an application from The Omni Group at retail. How do I register the application with you?

Registering your Omni application purchased at retail or that came bundled with your computer is easy! Just visit our Application Registration form. Registering ensures that we are able to provide you with future upgrades, and also enables us to remind you of your license code should you misplace it.

Last Updated on June 23, 2009

I have a question about The Omni Group's online store or the purchasing process; how do I get it answered?

If you send email to sales@omnigroup.com, we'll be happy to help! If at all possible, you'll want to include your order number (look at the order confirmation email we sent you) in the email you send. If you haven't ordered yet, don't worry; just send your question and we'll be happy to help.

Last Updated on February 10, 2009

I sent in a question/bug report/feature request via email. How soon can I expect to get a response?

We do our best to respond to all queries by the end of the following business day at the latest; we often respond more quickly than that, and sometimes it takes us a bit longer. Our first priority will always to be to respond to mail from folks that have purchased a license for one of our applications.

When we make a new application (or a new update to an existing application) available for folks to try out, we tend to get much more email than we do at other points of the year. During those high-demand periods, we will respond to as much email as we possibly can, but we can't promise to respond to every message for those specific versions of our software. Rest assured that we do read all email, for all products, and while we may not be able to answer your question directly we do keep track of all user requests and bug reports.

Last Updated on February 10, 2009

The license code I received isn't working! What do I do?

Try entering the code again, double-checking that the License Owner information (including any [EDUCATIONAL LICENSE] text) and the License Code are exactly correct, with no spaces, tabs, or other characters added to either end. Next, double check that you're not trying to enter an OmniWeb code into OmniOutliner, for instance, or an OmniGraffle Pro code into OmniGraffle Standard. If those don't work, send email to sales@omnigroup.com and we'll be happy to be of assistance.

Last Updated on February 10, 2009

I have lost the license code for my application. How can I find out what it was?

If you purchased the application using our online store just visit the Lost Licenses page and enter the information that page asks for. If we can locate it in our database, we'll send your license code to you ASAP.

If you purchased the application at retail and registered the product using our Application Registration form, the Lost Licenses page should also be able to provide you with your license code. Otherwise, please contact our sales department for further assistance.

Last Updated on February 10, 2009

Does The Omni Group work with resellers?

The short answer is "Yep; in some cases." The longer answer is "Send email to marketing@omnigroup.com, and the appropriate folks here will get in touch with you."

Last Updated on February 10, 2009

All of our software with the exception of OmniDictionary comes with built-in Help accessible in the Help menu in the application. A copy of the same Help files is also provided here on our website for the following applications:

• OmniWeb Help
• OmniGraffle and OmniGraffle Professional Help
• OmniOutliner Help

The boxed versions of our products also come with friendly little printed user guides so you could always give the manual that came with your software a read to see if it helps you with your question. Due to high demand, and because we love you all so very much, we have posted downloadable PDF versions of these same manuals so that even if you didn't buy our software in a box you can still enjoy these great companions to our software! Just visit the appropriate download page to get your copy:

• OmniWeb Manual
• OmniGraffle and OmniGraffle Professional Manual
• OmniOutliner Manual
• OmniFocus Manual

If your question isn't answered on the FAQ, in our Help files, or listed in our Known Issues sections, our various user mailing lists are the fastest way to get help — in addition to Omni's support engineers, there are many knowledgeable users on these lists, so questions are often answered within hours. You have to subscribe to the list to ask a question, but you can always unsubscribe once your curiosity is quenched. Searching the archives of the lists can also be a valuable resource for finding the answers to your questions quickly.

• OmniWeb-Users List
• OmniGraffle-Users List
• OmniOutliner-Users List
• OmniPlan-Users List

Want to know what changed in a specific release of one of our applications? Have a look at our exhaustive release notes.

• OmniWeb
• OmniGraffle
• OmniOutliner
• OmniPlan
• OmniDiskSweeper
• OmniDictionary

Useful information to include:

If, after checking all of the resources available above you still need to send us mail, help us address your message more quickly by providing the following information with your question or problem report:

• The version of Mac OS X that you are running, as well as any updates that have been applied (such as Security or Java updates).
• The version of the application that you are using if you did not use 'Send Feedback' to generate your message. This can be found by choosing 'About <ApplicationName>' from the Application menu.
• A good description of the problem you are seeing – what happens versus what you'd expect to have happen or what happened in previous version of the software.
• Make note of any third-party 'haxies' that you have installed. Some examples are Fruit Menu and Window Shade X, or contextual menu enhancements such as those provided with applications like FileXaminer and Xray.
• When describing cosmetic issues or anything else visual it can help if you include a screenshot that shows what you are seeing. You can use command-shift-3 to take a screenshot, the file should appear on your desktop as 'Picture 1.pdf' and you can attach it to the email you send us.

OmniWeb Support – Licensed or Unlicensed user?

• Licensed Users:
  Users who have purchased an OmniWeb license can ask questions of our support engineers directly by using OmniWeb's "Send Feedback" menu option under the Help menu. These messages are given priority over questions from users who haven't licensed OmniWeb and we try to get back to you within a day or two. License OmniWeb today, if you haven't already!
• Unlicensed Users:
  Unlicensed users can also use the "Send Feedback" function under OmniWeb's Help menu to easily submit a bug report, feature request, or question regarding OmniWeb. Please understand however that we must give priority support to those users who have purchased a license for OmniWeb so we may not be able to respond to your message personally.

You can also send us mail to support@omnigroup.com, but this doesn't flag your message with your customer number if you've purchased one of our applications.