OmniPlan 2.0 FAQ
You told me to upgrade my OmniPlan, and now it doesn't work! What do I do now?
I purchase OmniPlan 2 from the Mac App Store and it says it requires the Transmogrifier to import/export Microsoft Project files. Where do I download this?
You can download the Transmogrifier installer from our website: http://www.omnigroup.com/products/omniplan/conversion-tool
I have a Family Pack for OmniPlan 1. Why is there no option to upgrade to a Family Pack for OmniPlan 2?
Please contact email@example.com for assistance.
I want to use the new collaboration feature. What kind of server do I need to set up?
You can use the Omni Sync Server. If you’re inclined, you can also setup your own WebDAV server.
WebDAV? What's that? It sounds charming and sophisticated.
WebDAV is a common type of server for sharing files on the web. Basically, it’s a way to read and write files on a web server but it is sophisticated and often complicated to set up. Many web hosting services support WebDAV; check with your hosting provider to find out whether you can set up your own WebDAV space.
Due to the nature and differences between each WebDAV server, we are unable to troubleshoot individual WebDAV issues.
I'm getting an error that looks like the following text, what does it mean? "There was an error importing this Microsoft Project file No Java runtime present, requesting install."
OmniPlan requires the use of a Java tool in order to export/import Microsoft Project files. Unfortunately, Apple doesn’t include Java with Mac OS X Lion anymore, so you’ll need to install it manually by downloading it from their website here:
Wow, this is the coolest application I've ever seen! Where's the version for Windows or Linux?
While nothing is impossible, a Windows or Linux version of OmniPlan would be highly improbable as there’s simply too much “under the hood” in OmniPlan that’s tied directly to the Cocoa API available only in Mac OS X.
Is it possible to customize the HTML reports?
You can customize them by going to File ▸ Customize HTML Templates. This creates a folder with the default set of HTML files. After the files are created, we’ll open a new finder window that shows them, so you can edit them in the HTML editor of your choice until they suit your needs.
If you move the files, make sure you put them back into your ~/Library/Application Support/OmniPlan/HTMLTemplates folder; only files in that location will show up when you export to HTML.
I'm getting an error when I import/export a Microsoft Project file. What can I do?
Make sure you have the latest version of OmniPlan on your Mac. You can check for the latest update by going to “OmniPlan” > “Check for Updates” in the menubar.
If you’re still having problems, please send in the MS Project file that triggered this error, if you’re able to. If we can’t get the file to import we’d like to have it on hand for testing and debugging purposes as we continue to improve OmniPlan.
It seems like I can only create a dependency that flows from a task near the top to a task farther down in the document. How can I create a dependency that flows from bottom to top?
Move the pointer near to the end of the task bar you’d like the connection to flow out of. You’ll see a new control appear at the end of the bar which looks like two arrows. Click and drag to start a connection line. Continue dragging up the document to the beginning of the task bar you want to connect to — you’ll know you’re in the right spot when a soft glow begins to pulse around the bar. Release your drag; you’ve just created a bottom to top dependency.
I tried to attach an OmniPlan file to an email, but it won't let me! It only allows me to attach a file inside the OmniPlan file named "contents.xml". What gives?
OmniPlan saves your document as a package, which is a special kind of folder that Mac OS X treats as a single file. Unfortunately, some applications don’t handle packages very well. To get around this shortcoming, you’ll want to right-click your OmniPlan document in the Finder, then select Compress from the context menu. This will create a new file with the same name as your document, but ending in a .zip suffix. If you attach the .zip file to your email and send that instead, the recipients can double-click the zip file to turn it back into your OmniPlan document.
Help! I upgraded/destroyed/forgot to back up my computer and lost my license! What can I do?
Why won't it accept my license?
If you purchased your license through our online store:
Both the license key and license owner must be entered exactly as it was emailed to you. The key is linked to the owner so they both must match exactly to be accepted by the application. The license key should be a 23-character long string and does not contain numbers. If you need your license key sent to you again, you can use the Lost Licenses page to retrieve it. If you are still having trouble, please send an email to firstname.lastname@example.org.
If you purchased a retail boxed copy:
Please double check you entered the license key exactly as given to you. The license key should be a 23-character long string in the format of XXXX-XXXX-XXXX-XXXX-XXXX-XXX and does not contain numbers. If you are still having trouble, please send an email to email@example.com. It is also recommended you register your license key with us so we can send it to you if you happen to misplace it.
I bought one of your products through the Mac App Store; when I launch it, it asks for a license code. What should I do?
One of the advantages of the Mac App Store is that the products you buy there don’t require license codes. Instead, your iTunes account information is used to unlock the products you buy there.
If your Omni application is asking for a license code, it’s usually because a trial copy of the application downloaded from our website is being run instead of the Mac App Store edition.
The easiest thing to do in this case is a Spotlight search of the entire Mac for the product name. Use the results to find and launch each copy of the app on your Mac one by one. If a copy asks for a license, quit it, then move it to the Trash. Copies installed via the Mac App Store won’t do this.
If, at the end of this process, all the copies are in the Trash, you can use the “Purchases” tab in the Mac App Store to download a new copy of the product. Once the Mac App Store edition is installed, you won’t be asked for the license info on launch.
What should I do if I need to uninstall?
Like most Mac OS X applications, our products can be uninstalled by simply dragging the icon to the trash. Once you empty the trash, the application is gone from your computer. Like Jeff Goldblum says, “There is no step three!”.
OmniPlan 2 is a major release and a paid upgrade from previous versions. License codes from OmniPlan 1 will not work with OmniPlan 2. The app runs as a fully functional trial for 14 days without a license. After the trial is over, you can purchase OmniPlan 2 from the App Store or the Omni Group Store. Requires Mac OS X 10.7 or later to run.
Latest release: January 31 2013
- Improved reliability of connecting to Google calendars for syncing.
- Corrected double accounting of group assignment total cost.
- Sorry, but 2.2.3 only fixed one small corner of the French duration parsing bug. This should fix the rest.