Need help with OmniGraffle?

Feel free to contact our OmniGraffle support team. We'll typically be able to help within 24 hours.

Call support

1 206-523-4152

Toll Free

1 800 315-6664

Recover a lost license

Lost License Page

OmniGraffle Product FAQ

  • Does OmniGraffle run on both the current Intel Mac hardware as well as older PowerPC hardware?

    Yes. OmniGraffle is a Universal Binary, meaning that it will run natively in the Intel processor as well as PowerPC.

  • Do you support import/export to Visio?

    OmniGraffle 5 Professional now imports Visio’s proprietary binary file format (VSD) as well as importing and exporting Visio’s XML document format, VDX. This is a pro-only feature, so the Standard version of OmniGraffle does not support import or export of Visio documents.

  • I can't access the OmniGraffle help documentation. What do I need to do to fix this?

    To resolve your issue, you will need to delete the Help Viewer Preferences files (com.apple.[help,helpui,helpviewer].plist) from ~/Library/Preferences/ (where ~ is your home directory). This will reset Help Viewer and allow you to use OmniGraffle Help properly again. You may also wish to do the same to the Help Viewer cache (located at ~/Library/Caches/).

  • You told me to upgrade my OmniGraffle, and now it doesn't work! What do I do now?

    OmniGraffle 5 is a paid upgrade for users of OmniGraffle 2, 3 & 4. You can find out upgrade fee information at the Omni Store. You can download the latest versions using the following links:

  • Wow, this is the coolest application I've ever seen! Where's the version for Windows or Linux?

    While nothing is impossible (with the possible exception of traveling faster than the speed of light), a Windows or Linux version of OmniGraffle would be highly improbable, as there’s simply too much “under the hood” in OmniGraffle that’s tied directly to the Cocoa API available only in Mac OS X.

  • Hey. I. Would. Like. To. Beta. Test. Omni. Graffle. Too?

    The bestest, most easiest way to get your foot on the inside of OmniGraffle development is to sign up for our User List. Announcements, discussion, answers and generic banter may be found within the many threads of the User Mailing List, weaving itself into a tapestry of OmniGraffle goodness. Keep an eye peeled on our blog, The Omni Mouth as well, beta releases get announced there quite frequently.

  • Hey, every time I draw a line to another shape everything moves around and undoes my work! What gives?

    Double-check to make sure that Automatic Layout isn’t turned on in the Diagram Layout Inspector. Some templates have this setting turned on by default to make the creation of properly laid out diagrams using the Outline Editor much easier.

Uninstall

  • What should I do if I need to uninstall?

    Like most Mac OS X applications, our products can be uninstalled by simply dragging the icon to the trash. Once you empty the trash, the application is gone from your computer. Like Jeff Goldblum says, “There is no step three!”.

Licensing

  • Help! I upgraded/destroyed/forgot to back up my computer and lost my license! What can I do?

    Just visit the Lost Licenses page to retrieve it. If this does not work for you, please send an email to sales@omnigroup.com.

  • Why won't it accept my license?

    If you purchased your license through our online store:
    Both the license key and license owner must be entered exactly as it was emailed to you. The key is linked to the owner so they both must match exactly to be accepted by the application. The license key should be a 23-character long string and does not contain numbers. If you need your license key sent to you again, you can use the Lost Licenses page to retrieve it. If you are still having trouble, please send an email to sales@omnigroup.com.

    If you purchased a retail boxed copy:
    Please double check you entered the license key exactly as given to you. The license key should be a 23-character long string in the format of XXXX-XXXX-XXXX-XXXX-XXXX-XXX and does not contain numbers. If you are still having trouble, please send an email to sales@omnigroup.com. It is also recommended you register your license key with us so we can send it to you if you happen to misplace it.

  • I bought one of your products through the Mac App Store; when I launch it, it asks for a license code. What should I do?

    One of the advantages of the Mac App Store is that the products you buy there don’t require license codes. Instead, your iTunes account information is used to unlock the products you buy there.

    If your Omni application is asking for a license code, it’s usually because a trial copy of the application downloaded from our website is being run instead of the Mac App Store edition.

    The easiest thing to do in this case is a Spotlight search of the entire Mac for the product name. Use the results to find and launch each copy of the app on your Mac one by one. If a copy asks for a license, quit it, then move it to the Trash. Copies installed via the Mac App Store won’t do this.

    If, at the end of this process, all the copies are in the Trash, you can use the “Purchases” tab in the Mac App Store to download a new copy of the product. Once the Mac App Store edition is installed, you won’t be asked for the license info on launch.

Download

OmniGraffle 5 is a paid upgrade from previous versions (2.x, 3.x, 4.x). License codes for those earlier versions of the software will not work with OmniGraffle 5 or OmniGraffle Professional 5. This is a free update for all owners of version 5.

The app will run in a fully functional trial mode for 14 days without a license. Also available for purchase on the Mac App Store. Requires Mac OS X v10.5 or later to run.

What's New

Latest release: November 07 2011

Bug Fixes

  • Fixed a regression where drop shadows on objects would not print.
  • Fixed a bug where shadows were not rendering properly for Mac OS X v10.5 users.
  • Found a few more cases where dragging a raster image to a pixel-based canvas would place the image on non-integral pixel coordinates.
  • The title of the Stencil Window should now again be localized.
  • Addressed an issue that would generate errant vertex points when using the Pen Tool.

Previous Releases

Beta

New Features

  • 64-bit mode: If you’re running Mac OS X 10.6 (Snow Leopard) or Mac OS X 10.7 (Lion), OmniGraffle now takes advantage of 64-bit mode, providing substantial stability and performance improvements. This has changed the minimum Operating System Requirement to Mac OS X 10.6.8 or later.
  • A dynamic Quick Look preview generator has been added to OmniGraffle, which brings back the ability to Quick Look files in the Finder while no longer writing out the preview to the file (impacting performance when autosaving and versioning).
  • Stencil searching has been greatly improved to help you find stencils or objects in stencils that you have installed.
  • Shadows have improved their rendering, particularly when zoomed in.
  • Keyboard shortcuts for Zoom In and Zoom Out have been changed to match the iWork applications.
  • When OmniGraffle is unlicensed, the right side of the document titlebar should indicate that it is in trial mode, and how many days are left in the trial.
  • OmniGraffle now sports a new icon to bring it more into the family of our other applications.

Bug Fixes

  • Fixed a bug where overlapping orthogonal lines snapping to magnets could render one or more of the lines unselectable.
  • When dragging an image from a web browser to a canvas, the image should now land under the mouse cursor and not off the canvas to the lower left corner.
  • Fixed a bug when editing text and clicking on the canvas that would make a jump to the wrong spot if the canvas is auto-resizing.
  • Fixed a bug where “Revert Document” in the File Menu was unavailable after switching to another application in Mac OS X 10.7.
  • Duplicating a file in Mac OS X 10.7 now properly cascades the window position.
  • The “Duplicate” entry in the Edit Menu has now been changed to “Duplicate Selection” in order to cease confusion with the Duplicate entry in the File Menu.
  • Fixed a severe performance issue having to do with a large number of text variables on a particular canvas.
  • Addressed an issue where the Stencil Window search could recognize certain files that are not stencils based on their file extension.
  • The Open ColorSync Utility button in the ColorSync preference pane should now be working again.

Crashes

  • Fixed a crash when exporting a document with many canvases with shared layers to file formats that write out multiple files for each canvas.
  • Fixed a crash when reverting to a previous version of the document for certain files while running in Mac OS X 10.7.
  • As noted above, 64-bit mode offers increased stability and neatly avoids a number of existing reported crashes in the reproducible test cases we have found.