Our products are usually licensed for a given number of computers or users, whichever is lower. For instance, one person with both a laptop and a desktop computer (or, say, a home machine and an office machine) can legally install and use a single license on both computers, though not at the same time. Similarly, a home computer shared by three family members needs only a single license of the software.

However, the licenses are not "floating" licenses. For instance, a business with twenty users needing to use the software across twenty computers needs to purchase twenty software licenses, even if no more than ten users are ever to use the software simultaneously. While the licensing software cannot enforce this restriction, this is the intent of the license, and the understanding under which the licenses are sold.

Our licensing software allows for licenses to be installed in any of three different ways:

• Network licenses are globally available to (and shared among) any users on the network. This allows licenses to be installed and managed in a central location, rather than having to manage them on each individual workstation.
• Computer licenses are available only to users on the computer or computers where the license was installed. You can install the same license on multiple computers, thus making the license available on any of them. Computer licenses take precedence over network licenses — a computer license will be claimed if available before a network license will be claimed.
• Personal licenses are available only to users who have installed the license as a personal license for their account. You can install the same license for multiple user accounts, thus making the licenses available to any of those users. Personal licenses take precedence over computer or network licenses - a personal license will be claimed if available before a computer or network license will be claimed.

You are free to choose which of these three ways you want to install any licenses you purchase, and you can change your mind at any time.

How do I install the licenses I bought?

Open the licensing panel by choosing "Licenses" from the application menu (right next to the Apple menu). If you have a license file that we sent you, you can drop that file on the window and the "Add License" panel is displayed with the Owner and License Key fields already filled out. Otherwise, you can click the Add button and enter the owner and license key. Make sure you enter this information exactly as it was provided; copy and paste it if you have the information in an email message. Select the type of license (Personal, Computer or Network; see above for explanations of the license types). Click the Save button, and the licenses are installed.

How do I uninstall licenses? (I accidentally installed as network licenses and I need to change them to personal licenses, or I installed on my office machine and I'm moving to a new job, for instance.)

Open the licensing panel by choosing "Licenses" from the application menu (right next to the Apple menu). Click on the license you want to uninstall and then click the Delete License button. A panel appears, showing exactly where the license file is stored, so you can verify that you are uninstalling the correct license.

I bought my own personal license for your product. How do I keep other people on the network from using the license and preventing me from using it?

Install your license as a personal license. (That is, when you license the product, select "Personal" as the license type.) The license key will be saved in your home folder. Make sure not to also install it as a network license, or anyone else on the network will also be able to claim the license.

Our department bought several licenses for your product. There are users in other departments sharing the same network and sometimes they will use the product, claiming licenses and preventing our department members from being able to use the product. How can we prevent other departments from using our licenses?

Sharing a network license among more people than are included in the license is actually a violation of our licensing terms, as mentioned above, and you have a couple of options (in addition to buying more licenses, of course). You could have each of the members of your department install the licenses as personal licenses (and make sure that you don't also install the licenses as network licenses). Then only those people will be able to use those licenses. Alternatively, you could install the licenses as computer licenses on each of the department's computers, in which case only users on those computers will be able to use those licenses.