Extensis download problem on dial-up?

[Corentin Cras-Méneur]

At 14:06 -0800 25/01/02, Brian Covey wrote:
>Hey, all-
>I'm not able to duplicate this problem here in the office, but we've 
>narrowed it down to possibly being an issue that only happens on 
>dial-up. Can anyone out there try to pull this file down and let me 
>know if they get the problem, as well?

    I tried downloading it even though I was on LAN. Here is what I 
got (in French):

ftp://ftp.extensis.com/pub/Portfolio/US_English/Mac/PortfolioDE502US.sit

>Impossible de charger l'adresse
>
>Échec de la récupération de PortfolioDE502US.sit : 425 Can't build 
>data connection: Interrupted system call

ŠŠŠsame problemŠŠŠ

    Interarchy had absolutely no problem downloading it (fast and 
loud). It looks like the problem is not restricted to dialup 
connections.

    I noticed that the address sends you to a ftp server (which appear 
on the URL part of the OW window. I looks like OW sometimes has 
problems with ftp servers. I've seen this before but it is rather 
hard to track down since OW never gives me the error messages on the 
download manager (404, access denied, busy serverŠŠ).
    In this kind of situation, I usually turn to Interarchy which give 
ma access to the files.

		Corentin


>If you have any other questions or suggestions, please don't 
>hesitate to contact me. When replying, please include the quoted 
>text of this message. We really appreciate your help!
>
>Sincerely,
>
>Brian Covey
>Support Manager
>Omni Group
>
>>I finally found time to download SP29 (over dialup, sigh) and test the
>>Extensis download page for Portfolio Desktop Edition.  I was able to
>>download some of the smaller files, but the 7.69m Mac Installer file
>>still fails to start downloading.
>>
>>The file URL is ...
>>
>>http://www.extensis.com/PERL/dl_ncd.cgi/752/979957/PortfolioDE502US.sit
>>
>>(I suspect that the magic numbers are an id that ties the download to my
>>earlier registration.  So you may need to start at
>><http://www.extensis.com/download/>, register, and then request the
>>Portfolio Desktop Edition download.)
>>
>>When I click on the download link, the OmniWeb 4.1SP26 and SP27 activity
>>arrows spin for several minutes, and then the following white page
>>appears:
>>
>>---------------
>>Cannot Load Address
>>
>>Retrieve of PortfolioDE502US.sit failed: 425 Can't build data
>>connection:
>>Interrupted system call
>>---------------
>>
>>When I do the same download using Netscape 6.2.1, the HTTP URL is
>>quickly
>>replaced by an FTP URL, and the download proceeds.