clipping service status?

[Andrew Abernathy]

Celeste,

We have had a few different problems with the clipping service, and we 
have communicated directly with a few people who reported the problems. 
The problems have necessitated a few different patches, and I believe I 
just fixed the final problem. We will probably release a new beta of 
3.0.2 next week, which will contain these fixes among others. We're 
hopeful that will resolve all the problems people have been seeing with 
the clippings service. (You may need to quit running apps after 
installing the update before other applications will recognize the 
update, although in my testing I just had to wait out some initial 
slowness and then everything worked fine.)


As for your question on whether or not Omni reads this mailing list: we 
do indeed. However, it's not generally considered an "official" support 
mechanism. Priority typically goes to addressing email sent directly to 
the OmniOutliner support address - that mail gets read first, and 
usually gets a personal response of some type. We don't necessarily 
respond to postings on this mailing list if we don't think a response 
is necessary because of responses from other list members, or if we 
respond directly to the original poster and rely on them to summarize 
any appropriate response for the list, or sometimes simply due to the 
nature of the original post it's not necessary or appropriate for us to 
respond. Upshot: please do discuss issues here, but for actual support 
your best bet is to email us directly, preferably by using the "Send 
Feedback" item in the "Help" menu as that will identify registered 
customers, helping us prioritize our responses.

-andrew


On Friday, April 1, 2005, at 12:42  PM, Celeste Wroblewski wrote:

> I've searched the archives and I've been watching this list but I 
> can't seem to find the answer: a couple of posts have asked about 
> problems with the clipping service.  As far as I can tell, those 
> weren't answered.  Another post states something about "until the 
> clipping service is fixed."  Has the developer stated that it is 
> broken and that s/he is fixing it?  Any estimated time frame?  Does 
> the developer read this list and respond to it?  Thanks in advance to 
> all.  I really like the trial OO3 I'm using but the clipping service 
> is a key reason I want to use the product.
>
> Judine
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