Casting Call

[Brian Covey]

We're looking to bring on another tech support person here fairly 
quickly, and our mailing lists seem like the best place to start 
looking, really. Everybody here has more than demonstrated that they're 
knowledgeable, willing to help others, and above all articulate, which 
are some very important traits when it comes to doing the support thing, 
really. =)

That said, we want to move really, really quickly on this; we've made a 
more aggressive commitment to support registered users of our products, 
and I want to be sure that we can fulfill that commitment.

This is what we're looking for:
(And this is above and beyond what's covered under the pages at 
<http://www.omnigroup.com/company/> - definitely read those pages before 
you send us anything)

*Near-immediate availability. Ideally, you'd be able to start tomorrow. 
If you can start in two weeks, that's acceptable. Much beyond that is 
going to reduce your chances considerably.

*The above condition obviously means that we'll mostly be drawing from 
candidates we get in the Seattle Metro area. We can't offer you 
relocation assistance, and we aren't hiring people who want to work as 
independent contractors, or at remote sites.

*Experience with Mac OS X and Omni Group products. Anyone on this 
mailing list should have no trouble with this one. =)

* Prior experience in Tech Support is a plus, but not necessarily 
required, if you can demonstrate that you've got what it takes to 
explain the unexplainable, decipher the undecipherable, and to soothe 
the brow of the angriest customer on his worst day.

* Willingness to commit to working Tech Support indefinitely. While we 
would never rule out the possibility of advancement, what we have a need 
for now are dedicated and hard-working support folk that are in this for 
the long haul. We don't want to hire someone who really wants to be an 
engineer and who's going to be unhappy working tech support.

So, if you're interested, send your resume along with a cover letter 
laying out your availability and salary requirements to 
resumes at omnigroup.com before this Friday. Please don't respond to this 
address with your submissions. We'll look at the resume mailbox this 
weekend and start contacting folks very soon.

Sincerely,

Brian Covey
Support Manager
Omni Group