HP scanning broken under Leopard

[Adam Bridge]

Have you tried VueScan? It's cheap, supports a vast number of devices.
Has a non-intuitive worst-of-all-worlds GUI but is updated often and
the guy gives support if you follow his rules for how to submit.


http://www.hamrick.com/

Adam


On Jan 29, 2008 7:18 AM, Gregg Dinse <dinse at niehs.nih.gov> wrote:
> Hi,
>
> I have an HP PhotoSmart C5180 all-in-one which is only about 1 year
> old.  I can not get scanning to work under Leopard, though printing
> and copying work fine.  Even though the scanning software froze or
> crashed about half the time under Tiger, at least it worked
> eventually if I tried a few times.  Under Leopard, I get a message
> that the scanner can not be initialized, even though the all-in-one
> is communicating just fine for printing.  I have never gotten
> scanning to work at all under Leopard.  In case it matters, I have
> this same problem on both a brand new iMac and a 2-year old PowerMac
> G5 (dual 2.3).  I looked at the Apple forums and apparently I am not
> the only one with this problem, nor is this model HP the only model
> with problems.
>
> I installed the latest HP software, including the driver update that
> supposedly fixes the problem I reported last week -- running Repair
> Permissions in Disk Utility causes a zillion HP-related error
> messages -- but it did not help with scanning.
>
> I also tried installing the older versions of the software, but that
> did not help.  I tried checking the Run Under Rosetta box on the
> Intel iMac, but that did not help.  I tried initiating the scan from
> the all-in-one rather than from the computer, but that did not help.
> In every case, a scan window pops up, the cursor spins for about 3
> minutes, and then an error panel pops up that says the scanner can
> not be initialized.
>
> Below, I have attached the HP text associated with the latest
> update.  If anyone has any suggestions, I would appreciate hearing
> them.  The all-in-one is attached via ethernet.  I suppose I could
> try connecting it via USB, if that might make a difference.  Thanks
> in advance for any help that you can offer.
>
> Gregg
>
> ===============  HP blurb  ===============
>
> Description
>
> Running Repair Permissions or installing Apple's 10.5.1 OSX update
> corrupts HP print drivers for specific Photosmart, Officejet and
> Deskjet products.
>
> Fixes
>
> •  Some print driver settings are inaccessible
> •  File permissions are set incorrectly
> •  Some installed files appear to be 0 bytes.
>
> NOTE: Users who have not yet installed the 10.5.1 update, or who have
> not run Repair Permissions, should still run the patch installer to
> prevent possible future issues.
>
> _______________________________________________
> MacOSX-talk mailing list
> MacOSX-talk at omnigroup.com
> http://www.omnigroup.com/mailman/listinfo/macosx-talk
>