upgrading to Logic Studio

[Kevin Callahan]

On Sep 25, 2007, at 11:59 AM, Michael Brian Bentley wrote:

> Sometimes Apple gets these...employees...
>
> This doesn't sound like a genius bar problem,

she was on the phone ..
and is on the phone again ..
been several hours

> it sounds like an _escalated_ Apple store phone support issue. I  
> can't believe they don't run into this problem quite a bit. Does it  
> say on the box that it doesn't upgrade academic versions of Logic  
> Studio?

she bought it a year and a half ago .. and doesn't have the box  
anymore .

but , when you go online to buy the upgrade,

the upgrade says:
"Upgrade from Logic Pro 6/7 or Logic Platinum/Gold 5/6"

it doesn't exclude "academic" versions .. in fact, if you search the  
entire page
<http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore? 
productLearnMore=MA797LL/A>

you get zero results for "academic"


>
> If that doesn't work, I'd be tempted to cart the whole thing to a  
> nearby apple store, lay it all out, and then point out to the  
> genius bar what the problem is. Loudly. When the store is busy.

yeah ..

I think if the BUY button for the upgrade made it clear that it does  
NOT apply to academic versions, then there'd be no beef.

She'd have noticed it etc

but the buy button just says:  "Upgrade from Logic Pro 6/7 or Logic  
Platinum/Gold 5/6"

and even if her Logic 7 box she paid 500 for a year and a half ago  
says non-upgradable, you *could* interpret the buy button on the  
current store page to dismiss that as a former policy as there's no  
mention of excluding academic purchases.


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