Junk does what, exactly?
Macs R We
macsrwe at macsrwe.com
Fri Mar 9 18:41:43 PST 2007
I can't find any good reference as to exactly what effect the "Junk"
button has in Apple Mail.
Sure, it moves a message to the junk mailbox, that much is clear --
but what gets "learned" in terms of future mail? Does it become more
wary about messages with similar contents? Does it give the sender a
demerit? Neither, both, something else? If so, how many demerits
put all of that sender's messages in the Junk bin?
And how can you see what Mail's plans are for future messages?
"Learning" based rules don't appear in the Rules panel. For example,
don't expect to find a rule saying, "It the contents contain Viagra,
and the contents contain shipping, it's junk mail," unless you put it
there yourself.
In fact, a number of online references seem to imply that once you
take Mail out of "learning" mode, the Junk button no longer causes
anything to be learned. I never thought that was the case, but I've
just realized that I can't point to any authoritative source that
says otherwise.
Here's my motivation: today, a new client complained to me that once
upon a time she "junked" a single chain-letter message from a friend,
and now she regrets it, because all that friend's messages are going
into the Junk mailbox. (That struck me as odd, because my experience
has been that you have to hammer a sender multiple times before he is
effectively blacklisted, if ever -- usually I get tired and just
write a rule.) She couldn't exhibit any proof, since her Junk
mailbox was empty. She wanted me to do something specific to undo
what she had done. As I remarked previously, it's not like there's
some file I can go to and remove the line that says "Junk all mail
from Hermione."
So I told her next time a message of Hermione's got junked, she
should go into the Junk mailbox and un-Junk it -- on the theory that
whatever weak censure a single Junk button may have caused, a single
un-Junk button should correct. Then she said, "I can't tell when
there are things in there, and they don't stay in there long." Now
first off, I know for a fact that the unread message count shows up
right next to the Junk mailbox. Secondly, I can find no preference
setting that would automatically empty the Junk mailbox, so I don't
think that even happens. So at this point, we're touring Whine
Country, which is a different and non-technical problem...
Anyway, it struck me after this encounter that Mail's claims of
"learning" are vague and unsatisfying, in terms of exactly WHAT it
thinks it is learning, how often it has to "learn" something before
it "sticks," and what you can do to modify what it has learned. I
could find nothing in a Google search other than the usual vague
promises that "Mail learns stuff when you hit the button."
A colleague at AMUG suggested this list as a place that the actual
developers and other gurus might have pointers to more specific
references. I appreciate whatever you can offer.
--
Macs R We -- Personal Macintosh Service and Support
in the Wickenburg and far Northwest Valley Areas.
http://macsrwe.com
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