DTS response time

[George Warner]

On Mon, 21 Jul 2008 14:17:53 +1000, Rob Keniger <rob at menumachine.com> wrote:
> Not responding to repeated requests for a status update is very poor
> communication in my opinion. I certainly wouldn't treat my customers
> that way.

This is certainly not the experience that we strive to provide to our
developers. If you could forward me the incident # (privately) I'd like to
follow thru to find out what happened (and see what I can do to make sure
that this doesn't happen again in the future).

-- 
Enjoy,
George Warner,
Schizophrenic Optimization Scientist
Apple Developer Technical Support (DTS)