DTS response time

[Rob Keniger]

On 19/07/2008, at 12:08 PM, George Warner wrote:

> We typically try to respond within the initial 48 hours. We are  
> iSwamped
> right now (most of us have 12+ incidents in our queue; this is way  
> above
> normal for us). If you can provide me with the incident # I can  
> follow up
> with the engineer (and his manager if necessary).
>
> You can always send feedback to <devfeedback at apple.com>.


Hi George,

Thanks for the response. Someone at DTS is following up my query now.  
Thanks also for the feedback email address, I didn't know it existed  
and had I known about it I certainly would have used it before airing  
my issue here in the forum.

--
Rob Keniger