DTS response time

[Todd Ransom]

Hey Rob,

I have not had great results from DTS either. I have filed two  
incidents. One of them was resolved, but it took longer to hear back  
from them than I expected. The other was never resolved. DTS kept  
stalling me, saying they needed more information, even after I gave  
them a six step procedure to reproduce the problem in TextEdit.  
Eventually I just filed a bug and moved on. In my case the last  
incident was part of an expiring ADC membership. I wasn't going to get  
any resolution from them so I let it go. But if you actually paid for  
your incident you should demand your money back if they cannot resolve  
the issue.

Todd Ransom
StoryMill & Montage Development
Mariner Software




On Jul 16, 2008, at 10:41 PM, Rob Keniger wrote:

>
> On 17/07/2008, at 12:17 PM, Rob Keniger wrote:
>
>> If there is anybody on this list who knows somebody I should  
>> contact to try and resolve this please let me know.
>
>
> Oh yeah, and if anyone at Apple is listening, my incident number is  
> 49886723.
>
> --
> Rob Keniger
>
>
>
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