MAC OS X tiger help for a Windows technician

[Ashley Aitken]

On 18/06/2007, at 5:13 AM, Christopher Bort wrote:

> On 06/17/07 00:56, brianw at sounds.wa.com (Brian Willoughby) wrote:
>
>> The best way to fight Dan's arrogant and unhelpful responses is if  
>> they disappear in the volume of helpful responses (and I mean  
>> responses with answers, not just chiming in about how bad Dan is).
>
> Yet I often find that Dan's responses are the most helpful in the  
> long run.

Yes, I agree that Dan can be most helpful - he's helped me a couple  
of times - but that should not be an excuse for inappropriate behaviour.

>  He does tend to be terse and abrasive, with the points of his  
> comments and questions sharpened perhaps a little too much, and he  
> never misses an opportunity to chastise people for not thinking  
> things through and shearing off the wool.

Yes, but I believe these these things can (and should) be done in a  
more friendly way (not necessarily less direct way).

> It seems that people get the most frustrated with Dan when his  
> responses require them to do a little homework and, perhaps, some  
> actual thinking of their own.

I can think of two other characteristics of responses that can be  
annoying and frustrating (at least to me):

1.  Believing that one's view are always correct (and the only way to  
view things) - often a symptom of this is the use of definitive  
statements.

2.  Assuming the other party hasn't done any research or thinking  
when they may have (albeit, perhaps along different lines).

Cheers,
Ashley.

--
Ashley Aitken
Perth, Western Australia
mrhatken at mac dot com
Skype Name: MrHatken (GMT + 8 Hours!)